Alfardan Properties has announced the renewal of ISO 9001:2015 certification of its Quality Management System (QMS) following a successful audit by Lloyd's Register Quality Assurance.

The recertification affirmed its commitment to developing luxurious properties that provide quality leasing and property management services.

The ISO 9001:2015 is an international standard that focuses on several quality management principles, including a risk-based process approach towards aligning the quality of products and services with its business strategy, a strong focus on continuous improvement, and customer satisfaction.

Commenting on successfully renewing the certification, Mohamed Sleiman, Chief Operating Officer of Alfardan Properties, said: "We are extremely pleased with the renewal of the ISO 9001:2015 certification, which stands as a testament to quality excellence and innovation and is at the core of our operations." 

"This achievement comes as a reaffirmation of our commitment to our customers and stakeholders to offer industry-leading real estate products and property management services that are benchmarked against best practices and global standards of excellence," Sleiman added.

He said that the Alfardan Properties Quality Management System's recertification is a culmination of the combined efforts of all its employees and the quality team who strictly follow its framework within the scope of all business processes and operations.

"As we look to the future, we aim to continuously seek new ways to enhance our operations in light of the ever-evolving needs of our customers and the changing dynamics in the regional market. We look forward to accelerating our efforts to innovate and set new standards of excellence within the marketplace that in turn will further strengthen our reputation as the property market leader in Qatar," said Sleiman.

The certification is in line with Alfardan Properties' strategy of encouraging a team-oriented approach on all business processes, focusing on the best interest of tenants, stakeholders, staff, contractors, and management. 

In highlighting its success, the company acknowledged the leadership's role, continual improvement of procedures, and regular feedback from all stakeholders in the QMS that have contributed to service improvement initiatives and numerous product innovations. This allows Alfardan Properties to benchmark their properties against customer satisfaction.

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